As health systems plan for the future, they need a new approach that allows them to innovate and rapidly adapt to changing situations. What they need is to harness the power of real-time insights. When all key health stakeholders are connected at the hub, common insights can be leveraged, allowing all healthcare providers to respond intelligently, without delay and ultimately make the best decisions possible for their patients. Learn what is situation management and why a surge heightens the need for it.
With new challenges come new opportunities, such as how health systems can reimagine hospitals to have more effective communication, collaboration, and decision making while at the same time staying financially sound. Read this Health IT Outcomes article to take a deeper look at what a reimagined hospital crisis management model could look like soon. The article also compares virtual command centers and physical command centers, and explores the real-time health system (RTHS) technology needed to support hospitals of the future.
A medical surge caused by a global pandemic disrupts hospital supply chains. Learn about strategies hospitals and health systems are using to manage resources.
Healthcare Innovation: Emergency Management Healthcare Coalition Proves Valuable in Riverside County
A key to the coalition’s capabilities is the fact that all members agreed to use the same technology platform, LiveProcess, which offers a secure, real-time virtual situation management system built for healthcare systems to dynamically rebalance business and clinical operations to meet demand while managing quality of care, employee and patient safety and financial risk.
Nimble, efficient adaptation is critical both to meet care delivery needs and to limit financial loss. This pandemic has taught us that health systems need to be better prepared to innovate and rapidly adapt in order to thrive.
CHELMSFORD, MA – July 7, 2020 – LiveProcess, the leader in healthcare emergency management solutions, today announced the release of LiveProcess Aware™, a secure, real-time virtual situation management platform built for healthcare systems to dynamically rebalance business and clinical operations while managing quality of care, safety and financial risk.
“As we saw with the COVID-19 pandemic, health systems need to be better prepared to innovate and rapidly adapt to changing situations in order to thrive,” said Terry Zysk, CEO, LiveProcess. “Doing that successfully requires real-time situational awareness and close collaboration across clinical, operational and business domains.”
For survival in an uncertain financial and public health environment, U.S. health systems grapple with a new requirement: to be nimble. In this guest post, Terry Zysk, CEO at healthcare IT company LiveProcess, explains how some health systems and hospitals are employing situational awareness and collaboration technology to respond and adapt to unforeseen situations, including but not limited to COVID-19.
A public health emergency response creates large-scale logistical issues. Hospitals are changing protocols, rethinking workflows, repurposing clinical areas and redistributing staff to adapt to a shift in demand with COVID-19. Some of the innovative US hospitals we work with are solving pandemic-related problems by repurposing already deployed or quick-to-deploy technology. Creativity is allowing these health systems to adapt to the COVID-19 crisis. Their experiences may spur ideas that help your own health system improvise and adapt to COVID-19 and other disruptive situations.
No Time for Training? No Problem! Georgia Health System Dives into LiveProcess to Manage COVID-19 Response
Tift went live with LiveProcess Emergency Manager six weeks ago and hadn’t yet scheduled its training sessions when COVID-19 hit close to home. “It’s all so simple. I created my own event and incident command, and we’ve been running ever since. And I trained my boss in about 10 minutes.”
As the COVID-19 pandemic pushes health systems to the limit, safeguarding the health of hospital employees is paramount. Knowing the health status of each staff member before the start a shift helps protect patients and co-workers from infection.
Screening every worker every day is an immense task. In this post, we share examples of how LiveProcess customers use the LiveProcess platform to manage this challenge with notifications and surveys.
As you adjust to keep up with this public health crisis, having a simple, orderly way of complying with staff screening guidelines can help.
Government Technology: Emergency Management – Georgia Medical Center Deploys New Software as Coronavirus Hits
Tift Regional Medical Center in Georgia deployed the LiveProcess Emergency Manager software two weeks before the coronavirus hit the region and began managing the virus via the system immediately. The medical center’s virtual command center is a management portal that acts as a kind of “virtual bulletin board,” allowing staff to disseminate information, keep track of planning and coordination and response to situations. It keeps all staff on the same page in real time.
In this blog post, one in a blog series on COVID-19 pandemic response solutions, we’ll share how the coalition in Riverside uses the coordination and collaboration features of LiveProcess to manage bed and ventilator availability across 18 facilities.
Riverside collects availability information from the facilities in its coalition by using the survey feature in LiveProcess. Creating a survey is intuitive and highly customizable, so you can capture exactly the information you need in the format you want, such as free text, multiple choice, checklist, or numeric answer. For bed and ventilator availability, Riverside surveys each facility for the quantity of resources in several different categories.
On our blog: Because we’ve seen up close how health systems and coalitions use LiveProcess to ease some of the burdens of coordinating their COVID-19 responses, we’d like to do more. Read to learn more.
Many health systems are struggling with the onslaught of information, issues, roadblocks and more that arise during a large-scale situation like the COVID-19 pandemic.
We see how our customers are effectively sharing information, expediting response and monitoring the well-being of their staff by leveraging LiveProcess.
That’s why LiveProcess is offering a no-charge, no-strings-attached COVID-19 Response Package for eligible U.S. health systems.
The package provides a virtual situation center for the coordination and management of your health system’s response to COVID-19 as it affects your organization, your staff and your community.
The date is set and the clock is ticking. Healthcare providers participating in Centers for Medicare and Medicaid Services (CMS) plans must implement all emergency preparedness regulations stipulated in the CMS emergency preparedness rule by Nov. 16. This is the first in a series of blog posts examining the specific emergency preparedness compliance required by CMS.
From Gartner’s February 2018 Market Guide for Crisis/Emergency Management Platforms (C/EMP), I identified six takeaways that I feel are especially meaningful for healthcare organizations. Specifically, here’s what I recommend you do to help ensure your staff is ready and able to use your emergency management platform in a crisis.
Even during a hospital emergency preparedness drill, seeing a mass notification of an active shooter can raise goosebumps. When the Jesse Brown VA Medical Center in Chicago faced an active shooter crisis, they took quick steps to protect staff and patients and ensure situational awareness. Using LiveProcess, the hospital sent an active shooter notification to more than 3,500 employees instantly, with instructions to take cover. This is almost a best-case scenario for an active shooter event: no casualties, quick dissemination of information, and a swift resolution.
When this U.S. hospital was hit by a ransomware attack, they were prepared with the LiveProcess emergency management system already in place. LiveProcess remained fully functional and accessible, even when other systems failed.
Developing and maintaining hospital emergency preparedness doesn’t have to be a daunting challenge — with the right guidance. This emergency preparedness compliance checklist presents ten critical elements to address when preparing for natural disasters and other crises. Each element includes statements of readiness you can use as guidelines to ensure your hospital is compliant and prepared.
Use this CMS emergency preparedness checklist to ensure that your healthcare emergency management program is comprehensive and compliant. This checklist can guide emergency managers and emergency preparedness team members to get the most out of your current plans, policies and procedures, and community resources.
Real-time emergency management requires real-time mobile communication and collaboration solutions. Make it easier to prepare for and respond to disruptions, emergencies and disasters with a proven system for all phases of emergency management, purpose-built for healthcare. See how LiveProcess can help you improve healthcare emergency management at every level of your organization, including health systems, hospitals, long-term care facilities, and public agencies and regional coalitions.
Updates to the CMS emergency preparedness final rule have been under discussion since it went into effect in September 2016. On February 1, 2019, CMS released an update to the emergency preparedness rule. This update went into effect immediately. Other proposed changes remain works in progress. Here are some of the key changes, effective and proposed, that may affect your healthcare delivery organization.
Emergency preparedness training and testing of your emergency plans is a crucial part of the CMS emergency preparedness rule. Emergency management plans that seem great on paper can fall apart in practice. Drills and exercises prepare your staff for a disaster and give your organization’s leadership the opportunity to find problems in a low-stakes setting. Learn about CMS’s requirements in this post.
Learn about the four vital pieces in the communication plan required for CMS emergency preparedness rule compliance. Ensuring continuity of healthcare services in a disaster and having a common framework for collaborative emergency response require hospitals and other healthcare facilities to have an emergency communication plan. Of all the elements of the CMS emergency preparedness rule, the communication plan may be the most important – and the most difficult.
Learn what policies and procedures you need to comply with the CMS emergency preparedness rule, which requires hospitals to cover six critical factors in policies and procedures. Your healthcare facility will need to regularly review and update your documented emergencies plans — such as an Emergency Operations Plan (EOP) or Continuity of Operations Plan (COOP) — with up-to-date policies and procedures to maintain compliance with the CMS emergency preparedness rule.
Learn about all-hazards risk assessment. A fundamental requirements of the CMS emergency preparedness rule is the approach to risk assessment. An all-hazards approach is an integrated approach to emergency preparedness planning that focuses on capacities and capabilities that are critical to preparedness for a full spectrum of emergencies or disasters. This post continues our guidance on CMS emergency preparedness compliance.
The date is set and the clock is ticking. Healthcare providers participating in Centers for Medicare and Medicaid Services (CMS) plans must implement all emergency preparedness regulations stipulated in the CMS emergency preparedness rule by Nov. 15.
Enterprise-wide hospital communication and coordination requires a real-time collaboration platform. Learn how you can achieve individual, group, and enterprise-wide notification and response and coordinate across boundaries seamlessly. Resolve adverse events more rapidly by reaching an individual, a team, a department or your entire hospital or health system staff in minutes — with a single, open and flexible hospital communication and coordination platform.
The season for hurricanes, wildfires approaches. As you develop your severe weather emergency preparedness capabilities, consider these eight hospital emergency planning tips.
Inefficient care coordination is one of the biggest complaints reported by both healthcare providers and patients. Finding solutions to this problem starts with identifying where the status quo is falling short. In this post, we dig into complex clinical workflows and the key reasons why they generate stress, slowdowns, and patient dissatisfaction. Then we look at how healthcare team communication technology can help.
Learn how situational awareness applies to hospital operations every day. When healthcare leaders talk about improving processes for better, more responsive care delivery, situational awareness is a key concept. Shared situational awareness mobilizes a swift and appropriate response across departments. Each member of the healthcare team can take the right action independently, without waiting for a meeting or phone call.
In this eBook, learn how healthcare communication technology can provide real-time enterprise-wide situational awareness and resource orchestration to drive transformation in care delivery in your hospital or health system.
When hospitals adopt new healthcare team communication technology, they intend that the technology will help clinicians and staff meet care delivery goals. Why do some communication tools meet with clinician resistance—and how can that change? Learn five key factors that increase technology adoption while improving care coordination and clinical workflows.
When hospitals create and train on an emergency management plan for workplace violence in healthcare, staff are better able to carry out their responsibilities even in the midst of fear and chaos. This emergency management checklist for workplace violence can help your hospital prepare and respond more effectively, so all personnel can keep moving forward in an effort to reduce the risk to patients and staff.
Watch now. This on-demand webinar explores the most pervasive stressors in the care environment and how to improve communication.
Physician Pager Replacement, Hospital Notification, and Disaster Management With One Communication Tool: Duncan Regional Hospital
Hospital paging and disaster communication systems have something in common: reaching people quickly and reliably. This case study shows how one hospital got a disaster management system for tornadoes and wildfires, and realized it was the perfect hospital communication system for replacing physician pagers, too. See this hospital’s results.
A Real-Time Health System (RTHS) is the result of a business IT strategy that prioritizes the adoption of technologies aligned with specific goals and performance metrics. The possibilities described in this post are tangible and achievable. Demonstrating the link between clinical communication and collaboration technology and enterprise goals makes a compelling business case.
Should nurses be using smartphones at work as nurse communication tools? Learn the advantages of using a smartphone as part of a hospital communication system and nurse communication tool to improve nursing job satisfaction, healthcare efficiency, and collaboration while reducing nurse burnout.
Hospital Emergency Management in a Hurricane with Virtual Hospital Command Center at Anne Arundel Medical Center
The supply chain director opened the hospital’s command center and a LiveProcess event log at noon on a Saturday. One of the features the group noted as most useful was the ability to electronically log updates and allow them to be shared by any user with access to the system, providing situational awareness.
Frontline nurses report feeling isolated in a crowd due to new care protocols, heavy workloads, hospital design, and new technology. As an advocate for the power of healthcare team communication technology to improve care workflow and patient care, I believe users can and should experience technology as a clear net positive. Learn best practices for the use of healthcare communication technology in hospitals.
Nurse staffing is a perennial issue for hospital leadership. If it were merely an issue of nurse-to-patient ratios, the problem might be easier to solve. Nurse workload is only part of the story. This post looks at how to address the emotional aspects driving nurses’ stress over staffing levels.
Workers in health care settings are four times more likely to be victimized than workers in private industry. Because stress drives nursing burnout, healthcare leaders must address factors that cause worry and fear, not just busyness. Learn about actions you can take to reduce the stress of nurses caused by concerns about workplace violence and safety.
The Nursing Executive Center has identified four ways in which healthcare organizations can help build a work environment in which nurses have the time and tools to do their work professionally, at a high standard, with less stress. While healthcare leadership cannot change the kinds of stresses nurses and other care providers face, you can implement healthcare communication technology to give your staff the tools they need to reduce the time they spend frantically running around every day (FRED).
Hospital noise has a long history. “All hurry and bustle is peculiarly painful to the sick.” As you might expect, patients who experience noisy hospital environments and sleep disruption have lower satisfaction. In this blog post, learn why quieter hospitals promote staff and patient well-being. Minimize overhead codes and alarms to reduce noise and improve message delivery and response time.
The CMS emergency preparedness rule expanded requirements previously limited to hospitals to include long-term care (LTC) facilities, including skilled nursing facilities (SNFs) and nursing homes. LTC facilities are now expected to develop an emergency plan based on an all-hazards risk assessment, establish policies and procedures for continuity of care and essential services, track patients’ location, create a communication plan, test the plan and train staff. See how LiveProcess Emergency Manager can help.
Interdisciplinary healthcare teams have a primary role in improving communication in hospitals, long-term care facilities and other healthcare delivery organizations (HDO), when provided with effective communication and collaboration tools. The EHR is not the solution, so find out in this post about collaborative communication technology for healthcare.
When not providing direct care to patients, many nursing tasks are administrative: communicating information to other healthcare team members, locating resources and supplies, and responding to calls and pages. Learn 3 ways clinical communication and collaboration technology, such as a healthcare team communication tool, can play a substantial role in providing support to nurses.
US hospitals lack collaborative competency and disaster resilience for large-scale emergency preparedness, says a two-year hospital emergency preparedness analysis by Johns Hopkins Center for Health Security. Read this blog post to learn about collaboration and the Framework for Healthcare Disaster Resilience.
Routine labor around communication has been reduced or eliminated at Methodist Health System, Learn about the clinical communication and collaboration solution implemented for day-to-day communication and health system emergency preparedness.
See how healthcare transformation through real-time technologies can free nurses and other care providers from tedious, repetitive tasks, for more focus on patients. “Toil often falls into a few broad categories, such as care team communication, locating people and things, responding to incidents, and patient documentation,” according to Gartner.