Health IT Outcomes: Reimagining the Future of Hospital Crisis Management

Health IT Outcomes: Reimagining the Future of Hospital Crisis Management

With new challenges come new opportunities, such as how health systems can reimagine hospitals to have more effective communication, collaboration, and decision making while at the same time staying financially sound. Read this Health IT Outcomes article to take a deeper look at what a reimagined hospital crisis management model could look like soon. The article also compares virtual command centers and physical command centers, and explores the real-time health system (RTHS) technology needed to support hospitals of the future.

Healthcare Innovation: Emergency Management Healthcare Coalition Proves Valuable in Riverside County

Healthcare Innovation: Emergency Management Healthcare Coalition Proves Valuable in Riverside County

A key to the coalition’s capabilities is the fact that all members agreed to use the same technology platform, LiveProcess, which offers a secure, real-time virtual situation management system built for healthcare systems to dynamically rebalance business and clinical operations to meet demand while managing quality of care, employee and patient safety and financial risk.

LiveProcess Launches Aware, Real-time Platform for End-to-End Situation Management in Healthcare

LiveProcess Launches Aware, Real-time Platform for End-to-End Situation Management in Healthcare

CHELMSFORD, MA – July 7, 2020 – LiveProcess, the leader in healthcare emergency management solutions, today announced the release of LiveProcess Aware™, a secure, real-time virtual situation management platform built for healthcare systems to dynamically rebalance business and clinical operations while managing quality of care, safety and financial risk.

“As we saw with the COVID-19 pandemic, health systems need to be better prepared to innovate and rapidly adapt to changing situations in order to thrive,” said Terry Zysk, CEO, LiveProcess. “Doing that successfully requires real-time situational awareness and close collaboration across clinical, operational and business domains.”

Healthcare Business Today: Hospitals Need Situation Management to Adapt to COVID-19 Uncertainty

Healthcare Business Today: Hospitals Need Situation Management to Adapt to COVID-19 Uncertainty

For survival in an uncertain financial and public health environment, U.S. health systems grapple with a new requirement: to be nimble. In this guest post, Terry Zysk, CEO at healthcare IT company LiveProcess, explains how some health systems and hospitals are employing situational awareness and collaboration technology to respond and adapt to unforeseen situations, including but not limited to COVID-19.

HIStalk: How Health Systems Use Technology in New Ways to Adapt to COVID-19

HIStalk: How Health Systems Use Technology in New Ways to Adapt to COVID-19

A public health emergency response creates large-scale logistical issues. Hospitals are changing protocols, rethinking workflows, repurposing clinical areas and redistributing staff to adapt to a shift in demand with COVID-19. Some of the innovative US hospitals we work with are solving pandemic-related problems by repurposing already deployed or quick-to-deploy technology. Creativity is allowing these health systems to adapt to the COVID-19 crisis. Their experiences may spur ideas that help your own health system improvise and adapt to COVID-19 and other disruptive situations.

Faster Screening of Healthcare Personnel with Surveys & Notifications

Faster Screening of Healthcare Personnel with Surveys & Notifications

As the COVID-19 pandemic pushes health systems to the limit, safeguarding the health of hospital employees is paramount. Knowing the health status of each staff member before the start a shift helps protect patients and co-workers from infection.

Screening every worker every day is an immense task. In this post, we share examples of how LiveProcess customers use the LiveProcess platform to manage this challenge with notifications and surveys.

As you adjust to keep up with this public health crisis, having a simple, orderly way of complying with staff screening guidelines can help.

Government Technology: Emergency Management – Georgia Medical Center Deploys New Software as Coronavirus Hits

Government Technology: Emergency Management – Georgia Medical Center Deploys New Software as Coronavirus Hits

Tift Regional Medical Center in Georgia deployed the LiveProcess Emergency Manager software two weeks before the coronavirus hit the region and began managing the virus via the system immediately. The medical center’s virtual command center is a management portal that acts as a kind of “virtual bulletin board,” allowing staff to disseminate information, keep track of planning and coordination and response to situations. It keeps all staff on the same page in real time.

Quickly Find and Share COVID-19 Resources Across Your Healthcare Coalition or Health System

Quickly Find and Share COVID-19 Resources Across Your Healthcare Coalition or Health System

In this blog post, one in a blog series on COVID-19 pandemic response solutions, we’ll share how the coalition in Riverside uses the coordination and collaboration features of LiveProcess to manage bed and ventilator availability across 18 facilities.

Riverside collects availability information from the facilities in its coalition by using the survey feature in LiveProcess. Creating a survey is intuitive and highly customizable, so you can capture exactly the information you need in the format you want, such as free text, multiple choice, checklist, or numeric answer. For bed and ventilator availability, Riverside surveys each facility for the quantity of resources in several different categories.

Free COVID-19 Response Package for Health Systems: Expedite a coordinated response

Free COVID-19 Response Package for Health Systems: Expedite a coordinated response

Many health systems are struggling with the onslaught of information, issues, roadblocks and more that arise during a large-scale situation like the COVID-19 pandemic.

We see how our customers are effectively sharing information, expediting response and monitoring the well-being of their staff by leveraging LiveProcess.

That’s why LiveProcess is offering a no-charge, no-strings-attached COVID-19 Response Package for eligible U.S. health systems.

The package provides a virtual situation center for the coordination and management of your health system’s response to COVID-19 as it affects your organization, your staff and your community.

CMS Emergency Preparedness Rule: What You Need to Know Now

CMS Emergency Preparedness Rule: What You Need to Know Now

The date is set and the clock is ticking. Healthcare providers participating in Centers for Medicare and Medicaid Services (CMS) plans must implement all emergency preparedness regulations stipulated in the CMS emergency preparedness rule by Nov. 16. This is the first in a series of blog posts examining the specific emergency preparedness compliance required by CMS.

6 Ways to Build Muscle Memory for Emergency Management in Healthcare

6 Ways to Build Muscle Memory for Emergency Management in Healthcare

From Gartner’s February 2018 Market Guide for Crisis/Emergency Management Platforms (C/EMP), I identified six takeaways that I feel are especially meaningful for healthcare organizations. Specifically, here’s what I recommend you do to help ensure your staff is ready and able to use your emergency management platform in a crisis.

Prepare Your Hospital for an Active Shooter Emergency

Prepare Your Hospital for an Active Shooter Emergency

Even during a hospital emergency preparedness drill, seeing a mass notification of an active shooter can raise goosebumps. When the Jesse Brown VA Medical Center in Chicago faced an active shooter crisis, they took quick steps to protect staff and patients and ensure situational awareness. Using LiveProcess, the hospital sent an active shooter notification to more than 3,500 employees instantly, with instructions to take cover. This is almost a best-case scenario for an active shooter event: no casualties, quick dissemination of information, and a swift resolution.

Hospital Emergency Preparedness: Checklist for Compliance and Best Practices

Hospital Emergency Preparedness: Checklist for Compliance and Best Practices

Developing and maintaining hospital emergency preparedness doesn’t have to be a daunting challenge — with the right guidance. This emergency preparedness compliance checklist presents ten critical elements to address when preparing for natural disasters and other crises. Each element includes statements of readiness you can use as guidelines to ensure your hospital is compliant and prepared.

CMS Emergency Preparedness Checklist

CMS Emergency Preparedness Checklist

Use this CMS emergency preparedness checklist to ensure that your healthcare emergency management program is comprehensive and compliant. This checklist can guide emergency managers and emergency preparedness team members to get the most out of your current plans, policies and procedures, and community resources.

Emergency Management: Keep Cool in Critical Situations

Emergency Management: Keep Cool in Critical Situations

Real-time emergency management requires real-time mobile communication and collaboration solutions. Make it easier to prepare for and respond to disruptions, emergencies and disasters with a proven system for all phases of emergency management, purpose-built for healthcare. See how LiveProcess can help you improve healthcare emergency management at every level of your organization, including health systems, hospitals, long-term care facilities, and public agencies and regional coalitions.

CMS Emergency Preparedness Rule | Self-Assessment Quiz

Take this short self-assessment to identify the next steps you need to take to achieve best practices for hospital emergency preparedness, including compliance with the CMS Emergency Preparedness Rule. Receive your results and resources you can use based on your current level of emergency preparedness.

What’s New: CMS Emergency Preparedness Rule in 2019

What’s New: CMS Emergency Preparedness Rule in 2019

Updates to the CMS emergency preparedness final rule have been under discussion since it went into effect in September 2016. On February 1, 2019, CMS released an update to the emergency preparedness rule. This update went into effect immediately. Other proposed changes remain works in progress. Here are some of the key changes, effective and proposed, that may affect your healthcare delivery organization.

CMS Emergency Preparedness: Training & Testing

CMS Emergency Preparedness: Training & Testing

Emergency preparedness training and testing of your emergency plans is a crucial part of the CMS emergency preparedness rule. Emergency management plans that seem great on paper can fall apart in practice. Drills and exercises prepare your staff for a disaster and give your organization’s leadership the opportunity to find problems in a low-stakes setting. Learn about CMS’s requirements in this post.

CMS Emergency Preparedness Rule: Communication Plan, Collaboration & Continuity

CMS Emergency Preparedness Rule: Communication Plan, Collaboration & Continuity

Learn about the four vital pieces in the communication plan required for CMS emergency preparedness rule compliance. Ensuring continuity of healthcare services in a disaster and having a common framework for collaborative emergency response require hospitals and other healthcare facilities to have an emergency communication plan. Of all the elements of the CMS emergency preparedness rule, the communication plan may be the most important – and the most difficult.

CMS Emergency Preparedness Plan: Policies and Procedures for Continuity

CMS Emergency Preparedness Plan: Policies and Procedures for Continuity

Learn what policies and procedures you need to comply with the CMS emergency preparedness rule, which requires hospitals to cover six critical factors in policies and procedures. Your healthcare facility will need to regularly review and update your documented emergencies plans — such as an Emergency Operations Plan (EOP) or Continuity of Operations Plan (COOP) — with up-to-date policies and procedures to maintain compliance with the CMS emergency preparedness rule.

All-Hazards Risk Assessment: CMS Emergency Preparedness Rule

All-Hazards Risk Assessment: CMS Emergency Preparedness Rule

Learn about all-hazards risk assessment. A fundamental requirements of the CMS emergency preparedness rule is the approach to risk assessment. An all-hazards approach is an integrated approach to emergency preparedness planning that focuses on capacities and capabilities that are critical to preparedness for a full spectrum of emergencies or disasters. This post continues our guidance on CMS emergency preparedness compliance.

Hospital Communication: Real-time enterprise-wide coordination

Hospital Communication: Real-time enterprise-wide coordination

Enterprise-wide hospital communication and coordination requires a real-time collaboration platform. Learn how you can achieve individual, group, and enterprise-wide notification and response and coordinate across boundaries seamlessly. Resolve adverse events more rapidly by reaching an individual, a team, a department or your entire hospital or health system staff in minutes — with a single, open and flexible hospital communication and coordination platform.

Five Communication Challenges and Solutions for Hospital Team Coordination Workflows

Five Communication Challenges and Solutions for Hospital Team Coordination Workflows

Inefficient care coordination is one of the biggest complaints reported by both healthcare providers and patients. Finding solutions to this problem starts with identifying where the status quo is falling short. In this post, we dig into complex clinical workflows and the key reasons why they generate stress, slowdowns, and patient dissatisfaction. Then we look at how healthcare team communication technology can help.

Why Situational Awareness Is Critical for Hospitals and Healthcare Teams

Why Situational Awareness Is Critical for Hospitals and Healthcare Teams

Learn how situational awareness applies to hospital operations every day. When healthcare leaders talk about improving processes for better, more responsive care delivery, situational awareness is a key concept. Shared situational awareness mobilizes a swift and appropriate response across departments. Each member of the healthcare team can take the right action independently, without waiting for a meeting or phone call.

5 Key Factors to Adoption of Hospital Communication Technology

5 Key Factors to Adoption of Hospital Communication Technology

When hospitals adopt new healthcare team communication technology, they intend that the technology will help clinicians and staff meet care delivery goals. Why do some communication tools meet with clinician resistance—and how can that change? Learn five key factors that increase technology adoption while improving care coordination and clinical workflows.

Workplace Violence in Hospitals: 10 Steps to Preparedness

Workplace Violence in Hospitals: 10 Steps to Preparedness

When hospitals create and train on an emergency management plan for workplace violence in healthcare, staff are better able to carry out their responsibilities even in the midst of fear and chaos. This emergency management checklist for workplace violence can help your hospital prepare and respond more effectively, so all personnel can keep moving forward in an effort to reduce the risk to patients and staff.

Physician Pager Replacement, Hospital Notification, and Disaster Management With One Communication Tool: Duncan Regional Hospital

Physician Pager Replacement, Hospital Notification, and Disaster Management With One Communication Tool: Duncan Regional Hospital

Hospital paging and disaster communication systems have something in common: reaching people quickly and reliably. This case study shows how one hospital got a disaster management system for tornadoes and wildfires, and realized it was the perfect hospital communication system for replacing physician pagers, too. See this hospital’s results.

Make the Business Case for Real-Time Healthcare Technology

Make the Business Case for Real-Time Healthcare Technology

A Real-Time Health System (RTHS) is the result of a business IT strategy that prioritizes the adoption of technologies aligned with specific goals and performance metrics. The possibilities described in this post are tangible and achievable. Demonstrating the link between clinical communication and collaboration technology and enterprise goals makes a compelling business case.

Nursing Communication Tools: 5 Benefits of Smartphones in Hospitals

Nursing Communication Tools: 5 Benefits of Smartphones in Hospitals

Should nurses be using smartphones at work as nurse communication tools? Learn the advantages of using a smartphone as part of a hospital communication system and nurse communication tool to improve nursing job satisfaction, healthcare efficiency, and collaboration while reducing nurse burnout.

5 Ways Hospital Communication Technology Fosters Staff Connections

5 Ways Hospital Communication Technology Fosters Staff Connections

Frontline nurses report feeling isolated in a crowd due to new care protocols, heavy workloads, hospital design, and new technology. As an advocate for the power of healthcare team communication technology to improve care workflow and patient care, I believe users can and should experience technology as a clear net positive. Learn best practices for the use of healthcare communication technology in hospitals.

Nursing Resilience and Workplace Safety: Addressing Root Problems in Healthcare

Nursing Resilience and Workplace Safety: Addressing Root Problems in Healthcare

Workers in health care settings are four times more likely to be victimized than workers in private industry. Because stress drives nursing burnout, healthcare leaders must address factors that cause worry and fear, not just busyness. Learn about actions you can take to reduce the stress of nurses caused by concerns about workplace violence and safety.

Nurses Are Already Resilient: What Hospitals Can Do to Help

Nurses Are Already Resilient: What Hospitals Can Do to Help

The Nursing Executive Center has identified four ways in which healthcare organizations can help build a work environment in which nurses have the time and tools to do their work professionally, at a high standard, with less stress. While healthcare leadership cannot change the kinds of stresses nurses and other care providers face, you can implement healthcare communication technology to give your staff the tools they need to reduce the time they spend frantically running around every day (FRED).

Shhh! Why Silent Mobile Notification Is the Future of Hospital Communication Systems

Shhh! Why Silent Mobile Notification Is the Future of Hospital Communication Systems

Hospital noise has a long history. “All hurry and bustle is peculiarly painful to the sick.” As you might expect, patients who experience noisy hospital environments and sleep disruption have lower satisfaction. In this blog post, learn why quieter hospitals promote staff and patient well-being. Minimize overhead codes and alarms to reduce noise and improve message delivery and response time.

LiveProcess Delivers on CMS Emergency Preparedness Rule for Long-Term Care

LiveProcess Delivers on CMS Emergency Preparedness Rule for Long-Term Care

The CMS emergency preparedness rule expanded requirements previously limited to hospitals to include long-term care (LTC) facilities, including skilled nursing facilities (SNFs) and nursing homes. LTC facilities are now expected to develop an emergency plan based on an all-hazards risk assessment, establish policies and procedures for continuity of care and essential services, track patients’ location, create a communication plan, test the plan and train staff. See how LiveProcess Emergency Manager can help.

Healthcare Team Communication Tools to Reduce Nurse Burnout

Healthcare Team Communication Tools to Reduce Nurse Burnout

When not providing direct care to patients, many nursing tasks are administrative: communicating information to other healthcare team members, locating resources and supplies, and responding to calls and pages. Learn 3 ways clinical communication and collaboration technology, such as a healthcare team communication tool, can play a substantial role in providing support to nurses.