Emergency Management Agency Prepares Healthcare Coalition for Regional Collaboration

Sprawling county uses LiveProcess platform across 35 facilities

Communication is the cornerstone of effective, collaborative emergency management. That’s why the County of Riverside Emergency Management Department (EMD) regularly tests the communication network among itself and 35 participating healthcare facilities, ensuring they can share information, mobilize resources and provide guidance from a big-picture perspective.

With LiveProcess Emergency Manager, EMD is able to:

    • Conserve time, people and focus during exercises and in emergencies with instant mass notification
    • Increase the accuracy of communication and documentation while working faster
    • Repeat year-over-year gains in information coordination and sharing metrics
    • Log weekly events for real-time collaboration and post-event evaluation

Ramon Leon, MPH, Program Chief of Preparation Division at EMD, reports that LiveProcess has also helped them keep up with compliance measures. Those measures include Joint Commission requirements and the Centers for Medicare and Medicaid (CMS) emergency preparedness rule, which heavily emphasizes community collaboration and a strong communication plan.

“We are confident that our healthcare system is very prepared, and one of the reasons is that we have one consistent platform that works for what we are trying to do.”

Read the case study to learn how LiveProcess is helping Riverside County healthcare facilities collaborate successfully in emergencies.

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