Anne Arundel Medical Center Prepares for Hurricane

Opens hospital command center with emergency management app

Anne Arundel is a crucial member of the healthcare safety net for any disaster or emergency in Annapolis, MD. In addition, the medical center has been named to Hospitals & Health Network’s Most Wired list many times because of its forward-thinking usage of technology.

Anne Arundel relies on sophisticated emergency management technology, LiveProcess Emergency Manager, to help automate emergency preparedness and response. The hospital has used LiveProcess in many events and exercises.

With a Category 3 hurricane bearing down, cities on the U.S. east coast were preparing for a storm that could have significant impact. In Washington, D.C., events were cancelled and thousands of sandbags were prepared for placement at flood-prone Washington Metro station entrances. Amtrak service from Washington’s Union Station southward was cancelled.

Anne Arundel readied itself for the worst and made the decision to bring up the command center and start an event log within LiveProcess.

Tech-savvy emergency management teamwork

The supply chain director opened the hospital’s command center and a LiveProcess event log at noon on a Saturday. The hospital’s leadership team had signed up for a schedule that would allow continuous staffing of the command center. Other key players notified via LiveProcess included clinical staff, public relations representatives, support service people and others. The command center always had four to five hospital professionals staffing it.

“We use LiveProcess to drill, record and respond to events. It’s about getting the right people with the right resources to the right role at the table.”

  • One of the features the group noted as most useful was the ability to electronically log updates and allow them to be shared by any user with access to the system. Employees not in the command center were able to log in; see updates, action items and changes; and work together as a team to get it done – whether they were sitting in the command center, working in the hospital or out in the field.
  • Conference bridges held every three hours were productive, as they didn’t have to simply serve as recaps of everything that had taken place in the hours before the call.
  • Available disaster inventories, including battery-operated vents and other supplies crucial in a time of crisis, were easy to share with any hospital leader who might need them.
  • Team members were able to look up their respective roles and the associated duties involved via a checklist, allowing everyone to focus on their job and their duty.
  • The staff used LiveProcess in concert with Active Staffer and Bed Board to ensure top-notch coordination.

Throughout its path the hurricane caused widespread destruction and at least 56 deaths. For AAMC, the impact was minimal, but the staff was prepared.

“You prepare for every potential disaster like it is actually going to happen, and you communicate. That’s the only way you can really prepare – and we are a communicating hospital.”

Read the full case study including AAMC’s 6 Key Takeaways for Hospital Preparedness.

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