Faster Screening of Healthcare Personnel with Surveys & Notifications

by | Apr 23, 2020

As the COVID-19 pandemic pushes health systems to the limit, safeguarding the health of hospital employees is paramount. Knowing the health status of each staff member before the start a shift helps protect patients and co-workers from infection.

Screening every worker every day is an immense task. In this post, we share examples of how LiveProcess customers use the LiveProcess platform to manage this challenge with notifications and surveys.

As you adjust to keep up with this public health crisis, having a simple, orderly way of complying with staff screening guidelines can help.

How do hospitals handle daily contact for screening a large subset of employees?

LiveProcess customers make use of a variety of tools to manage employee health screenings.


Some send a notification to all or a subset of employees for a health screening response. Staff respond with one touch to a set of up to 5 customizable response options, such as:

  • I have a fever but no respiratory symptoms.
  • I have a fever and respiratory symptoms.
  • I have respiratory symptoms but no fever.
  • I have no fever or respiratory symptoms.

Each organization has complete flexibility in how they employ these notifications: send notifications to everyone or to a specific facility, department, shift, or role. That way, the response summary provides at a glance the information organized in the most useful way for the organization — for example, all nurses, or separated by ICU RNs, pediatric nurses, or other custom filtering.

In most organizations, the groups can be formed with one click, as the LiveProcess solution pulls the relevant set of staff from the database based on parameters. However, as roles change within your organization, perhaps with staff redeployed due to cancelled elective surgeries, the groups can be updated swiftly, so no one falls into a communication gap.

Immediately after the notification, a response summary will begin to show message delivery and response status. Organizations can increase the response rate by resending to non-respondents after a period of time — with a few keystrokes.


A survey gets answers to a wider range of questions at once. For example, in addition to symptom screening, a facility could ask about travel or COVID-19 exposure at work, at home, or in another setting. A survey also allows numeric responses, such as:

  • measurement of a fever
  • number of days symptoms have been present
  • number of days since a confirmed exposure

As with a notification, a survey response report will show the range of responses and track the number of complete responses. These archived reports also demonstrate the organization’s compliance with CDC guidelines.

For more information

Within LiveProcess, you can go to the help center to find easy-to-follow quick reference guides (under Documentation), training videos, eLearning sessions, and more.


CDC guidelines for screening healthcare personnel for COVID-19

The CDC recommends* different levels of screening depending on risk factors and exposure within the hospital or in the community:

Self-monitoring means healthcare providers should monitor themselves by taking their temperature twice a day and being alert for respiratory symptoms. Staff who self-monitor should told who to contact if they develop a fever or respiratory symptoms.

Active monitoring requires the state or local public health authority or individual healthcare facilities (depending on the preference of the health department) to ensure regular communication at least once each day via phone or internet asking about symptoms.

Self-monitoring with delegated supervision means that individual healthcare providers self-monitor with facility oversight. Facilities may choose to measure temperature and assess symptoms prior to the start of an individual’s shift or ask each staff member to report temperature and the absence of symptoms via phone or internet before starting work.

*These CDC guidelines were up-to-date as of April 6, 2020. Check for current information on Coronavirus Disease 2019, including guidance on which staff fall into each screening category.

Note that some state and local governments and agencies set policies for hospitals that differ from CDC guidelines and require additional screening.

Try LiveProcess in your health system, free for 90 days with no strings attached

We’ll get your LiveProcess system configured with just a few hours of your time. Rollout is easy with hardware you already have, no software to install, and an intuitive interface that people learn in minutes. Together we’ll help your health system help your communities get through this unprecedented pandemic. Learn about the LiveProcess COVID-19 Response Package for Health Systems at

lauren-branch-100x100Lauren Branch, Senior Analyst, LiveProcess, completed her doctoral research on the risk and impact of cyberattacks against healthcare organizations. She also has experience as a hospital emergency management planner and served on a command team that responded to a malware attack.

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