LiveProcess Named a Representative Vendor by Gartner

In Gartner’s Market Guide for Clinical Communication and Collaboration

Chelmsford, Mass. — December 8, 2016 — LiveProcess announced today the company is named a Representative vendor in Gartner’s November 2016 Market Guide for Clinical Communication and Collaboration. “Clinical communication and collaboration (CC&C) systems have gained traction due to the increased use of mobile devices at the point of care and an industry focus on care quality, care coordination and the patient experience,” according to the Gartner report.

LiveProcess mobile communication and collaboration solutions allow nurses, physicians and staff to coordinate using their mobile devices to reduce response times, facilitate care transitions including discharge, and improve patient throughput. As a result, hospitals using LiveProcess for day-to-day communication and collaboration can better reach their goals for patient and clinician satisfaction, process of care measures, and emergency department (ED) critical care time measures.

LiveProcess is in use at U.S. hospitals, including trauma centers and medical centers in urban areas, and critical access hospitals (CAH) in rural areas. Many of the company’s customers first use its LiveProcess Emergency Manager application for preparedness and response to emergency situations related to weather, biological events, environment of care, and patient safety. After bringing LiveProcess into their healthcare facilities, they find more opportunities to leverage the flexible LiveProcess platform to streamline collaborative hospital tasks, such as quietly calling hospital emergency codes, arranging physician consults, getting help at the patient bedside, managing patient transitions, and quickly filling staff callouts to maintain optimal nurse to patient staffing ratios.

“From the beginning, LiveProcess focused on the needs of hospitals, specifically for emergency management.” said Terry Zysk, CEO at LiveProcess, “Now we are offering additional clinical communication and collaboration applications for real-time healthcare, in recognition of the many ways our customers use the LiveProcess platform, which is inherently flexible and adapts to changing business requirements.”

The Gartner Market Guide identifies that “CC&C systems are used to communicate and coordinate the activities of care team members in an effort to optimize care quality, care transitions, clinical workflows, patient experience, patient safety, patient throughput, and response times.” And that “CC&C systems can contribute to improved patient safety, outcomes, satisfaction and retention.”

Hospital requirements are met by LiveProcess in the areas of clinical communication and collaboration, notifications, and nurse call — allowing hospitals to achieve improvements in the following areas and more:

Care quality: Save nurses time and steps to free more time for patient care, call emergency codes without leaving the patient’s side, request physician consults, and alert physicians to the availability of test results.

Care transitions: Facilitate the transportation of patients to radiology and other departments, advise transportation of transfer volumes, provide admitting with an early awareness of incoming patients, and speed the discharge process such as making arrangements with other facilities.

Patient safety: Alert facilities staff to maintenance needs, call hospital emergency codes from any location, track message receipt and response, and reduce delays in patient care.

Patient experience: Help ensure patients are seen in a timely manner, reduce leave without being seen (LWBS) incidents in the ED, and improve patient flow throughout the hospital.

Response times: Call hospital critical codes from and to mobile devices, streamline team coordination, and reach the right people promptly by their preferred mode: voice, text or pager.

A complimentary copy of Gartner’s Market Guide for Clinical Communication and Collaboration is available from LiveProcess for a limited time.

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About LiveProcess
Born in the crisis-oriented world of emergency management, LiveProcess has more than a decade of success enabling large and complex networks to plan for and respond to critical, catastrophic and time-sensitive incidents. We now bring our proven logistics and coordination expertise across healthcare settings, within and beyond hospital walls. Our healthcare mobile apps enable personnel to take control of situations and collaborate to resolve operational disruptions, urgent health needs and routine transitions in patient care.

Headquartered in Chelmsford, MA, more than 600 healthcare organizations and public agencies rely on LiveProcess’ unmatched mobile, SaaS solutions to effectively manage, analyze and respond to changing conditions. Visit or call 888.400.2673 to learn more.

Kelly Flood