LiveProcess Launches Real-time Platform for End-to-End Situation Management in Healthcare

Virtual situation center allows healthcare systems to make rapid, intelligent decisions to adapt to evolving situations anywhere, from any device

CHELMSFORD, MA – July 7, 2020 – LiveProcess® , the leader in healthcare emergency management solutions, today announced the release of LiveProcess Aware® , a secure, real-time virtual situation management platform built for healthcare systems to dynamically rebalance business and clinical operations while managing quality of care, safety and financial risk.

“As we saw with the COVID-19 pandemic, health systems need to be better prepared to innovate and rapidly adapt to changing situations in order to thrive,” said Terry Zysk, CEO, LiveProcess. “Doing that successfully requires real-time situational awareness and close collaboration across clinical, operational and business domains.”

By uniting clinical, operational, and environmental staff into a virtual situation center, health systems can connect, coordinate and collaborate across departmental, organizational and geographic boundaries — consistently and in real time for proactive situation management across the enterprise. Accessible from any device, Aware allows users to understand what’s going on at every moment and use that information to mitigate risk, transforming how health systems respond to diverse events triggers.

For example, an early adopter of Aware is working with LiveProcess to innovate and automate its stroke workflows to shave minutes off the time to treatment. The previous process involved a multitude of handoffs and the repetition of information. With LiveProcess Aware, the hospital’s stroke personnel receive the most up-to-date information at the right time in the process, reducing potential delays and saving precious time.

The situational awareness that can be achieved with real-time technology changes how a health system responds to diverse triggers, whether that is an incoming stroke patient, a hurricane, a malfunctioning refrigeration unit or a long-lasting event such as a pandemic.

“An RTHS [real-time health system] will acquire and correlate situational awareness data and operational intelligence in real time and apply that insight to ever-changing circumstances surrounding the patient to improve care and operations,” said Barry Runyon in the Gartner “Healthcare Provider CIOs: Overcome COVID-19 Challenges With Real-Time Health System Technology.”

LiveProcess Aware enables the pervasive situational awareness, real-time operational intelligence and mobile workforce collaboration capabilities needed by organizations on the path to real-time healthcare.

Uniquely, LiveProcess Aware combines the capabilities of multiple healthcare technologies: crisis and emergency management, mass notification and clinical communication and collaboration solutions. The highly secure app-less solution is accessible from any location, on any internet-enabled device. Key features include event-based secure chats, priority and sensitivity settings — along with escalation paths, templated notifications, open as well as structured response options, and bi-directional interoperability via API with EHRs, monitoring systems and more.

To learn more about LiveProcess Aware, please visit

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About LiveProcess

LiveProcess, the leader in healthcare emergency management solutions, allows health systems to connect, coordinate and collaborate across departmental, organizational and geographic boundaries — consistently and in real time. Through a single platform, clinical, operational and environmental staff are able to manage any situation from any device, and dynamically rebalance business and clinical operations for the best outcomes during routine, emergent and emergency situations. With LiveProcess, healthcare organizations are more equipped to know, act, innovate and thrive in demanding circumstances. Founded in 2004, LiveProcess is based in Chelmsford, Mass., and supports more than 500 US-based healthcare organizations.