LiveProcess Launches Free COVID-19 Response Package to Help Health Systems Coordinate and Track Pandemic

Includes Virtual Situation Center for Shared Coordination and Tracking of Staff and Medical Resources

Chelmsford, Mass. — April 2, 2020 — LiveProcess, the leader in healthcare emergency management and real-time coordination systems, today announced free access to its web-based platform for US-based health systems as they battle the COVID-19 pandemic.

The COVID-19 Response Package includes a virtual situation center for shared awareness, coordination and tracking. It provides health systems with the abilities to set up incident command, send resource requests and assign tasks to generating after-action reports automatically.  

The free response package leverages the company’s LiveProcess Emergency Manager, its widely used solution that enables hospitals and health systems to effectively prepare for and respond to disruptive events. Its comprehensive features range from hazard vulnerability analysis to mobilization of staff and resources, shared duty logs, compliance tracking and after-action reporting. The LiveProcess Software-as-a-Service (SaaS) platform serves as the command center for emergency response, supporting real-time, shared situational awareness, both within and beyond the hospital, to engage with community partners and public health agencies.

“Our health systems are under tremendous strain and the situation changes by the minute,” said Terry Zysk, CEO, LiveProcess. “They need a reliable way to share critical information in a timely manner, whether it is supplies of PPE, employee health status or simply sharing the latest updates from the CDC. We are well-known for our emergency management capabilities, and we want to offer those capabilities to any health system that needs it during this crisis.”

How Health Systems are Using LiveProcess to Manage the COVID-19 Pandemic

LiveProcess customers in COVID-19 hotspots across the country – including UW Medicine Valley Medical Center near Seattle, Montefiore Health System in New York City and Riverside County Healthcare Coalition in California – are using this powerfully simple web-based system to:

  • Survey staff on health status before their shifts or while in quarantine
  • Find additional high-demand staff such as ICU RNs, respiratory therapists, and security personnel to meet staffing needs
  • Monitor critical inventory levels and request assistance from other facilities, public health authorities and external parties
  • Track ICU and isolation bed availability and staffing status up to 72 hours out
  • Monitor and manage staff members’ potential exposure to the virus
  • Share CDC and public health updates as soon as information is made available
  • Report to public health agencies and healthcare coalition members

“One of the benefits of LiveProcess is that it is extremely lightweight. There are no apps to install and it works on any device with a browser,” Zysk said. “And you only need a few hours to collaborate with us to get the solution configured. Rollout is easy. Health systems typically come online within days — not months. There’s no hardware to buy, no software to install, and the intuitive interface helps people get started in minutes.”

Eddie Senkbeil, Emergency Management Coordinator at Tift Regional Medical Center in Georgia agrees. His health system implemented LiveProcess about two weeks before the COVID-19 crisis hit his area and he hadn’t arranged training yet.

“I haven’t been trained at all. It’s so simple,” he said. “It’s all right there. I created my own event, incident command, and we’ve been running ever since. I showed my other hospital and they love it too.”

“Since 2004, we’ve worked through all sorts of disasters — hurricanes, floods, Ebola, you name it,” Zysk said. “But the scale of this pandemic is hard to fathom. It is critical that we all do our part to support our health system. This is our way of giving back, for all that they do, all the time.”

Under the terms of the agreement, eligible health systems will be able to use the system for up to three months without further obligation.

To learn more about the COVID-19 Response Package, visit www.liveprocess.com/covid-19.

To learn how other hospitals and health systems use LiveProcess to prepare for and respond to pandemics, natural disasters and other disruptive events, visit the blog or read their case studies.

About LiveProcess

Since 2004, LiveProcess has empowered healthcare organizations to respond quickly to emergency situations, minimizing operational, clinical and financial risk. Founded in the aftermath of Hurricane Katrina as a solution to orchestrate calls to action during natural disasters and other emergencies, LiveProcess enables leaders to get the right people to the right place at the right time — saving time, money and lives. More than mass notification, LiveProcess enables real-time coordination and shared situational awareness so that all parts of the healthcare eco-system can connect, interoperate, communicate and collaborate more effectively — from the single rural hospital to the complex network of institutions coordinating on a corporate, regional, state or federal level.