Keep Facility Operations Running Smoothly
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Communicating during a ransomware attack
One hospital with LiveProcess suffered the loss of the great majority of its clinical and business information services. Employees and contractors were able to use mobile devices and home computers to connect with one another via LiveProcess, from inside and outside the facility, without having to access the hospital’s network.
The staff was updated regularly using the multi-way communication capability of the LiveProcess platform, with IT providing up-to-the-minute guidance on how to bring affected devices and systems back onto the network, thereby reducing calls to the help desk.
How operations staff ensure continuity of hospital operations with LiveProcess
Alert staff when a system is unavailable
Manage safety risk
Communicate during a cyber-attack
Dispatch security teams
Route after-hours and weekend requests
Mobile facilities staff and vendors
How hospital business operations benefit from LiveProcess
Notify people faster and more efficiently, rapidly sharing situational analysis
When dealing with healthcare system outages, minutes matter in determining the scope and impact of an outage
Reach the right people directly with a consistent message, reducing errors and misinformation
Ensure greater accuracy and timeliness of message delivery, ensuring the same message gets to everyone
Use structured communication to increase efficiency and reduce errors
Putting process and structure around routine communication-based workflows saves valuable time and effort
Reach whole groups at a moments’ notice, minimizing risk to safety and security
Preloaded contacts and flexible grouping lets you reach whole groups of people in one step, mitigating the risk of spreading a virus for example
Learn more about LiveProcess Communicator
