Healthcare Business Today: Hospitals Need Situation Management to Adapt to COVID-19 Uncertainty

For survival in an uncertain financial and public health environment, U.S. health systems grapple with a new requirement: to be nimble. In this guest post, Terry Zysk, CEO at healthcare IT company LiveProcess, explains how some health systems and hospitals are employing situational awareness and collaboration technology to respond and adapt to unforeseen situations, including but not limited to COVID-19.

The world changed with COVID-19. Health systems went from managing a crisis once a season to managing multifaceted situations every day. Healthcare organizations needed to invent and quickly implement new approaches to workforce protection, supply chain and resource stabilization, patient flow and care protocols, and staff communication and engagement – all while dealing with a deadly respiratory pandemic, financial uncertainty, and typical seasonal emergencies, such as tornadoes.

When elective surgeries ceased and non-COVID-19 admissions evaporated, hospitals were forced to adjust rapidly, switching to public health mode. Some health systems have experienced the value of situation management and collaboration. They tracked situations, collaborated widely, gathered information, and implemented multi-factor responses.