Transform Situational Awareness into Hospital Efficiency
This post was originally published Feb. 18, 2020. It was updated on Jan. 14, 2021.
Your patients expect a swift, orderly healthcare experience: on-time surgery starts, face-to-face interactions with clinicians, rapid response to their urgent needs, a calm environment for healing, and discharge without delays. To deliver it, your health system needs real-time, cross-disciplinary coordination—not just for care team members, but for environmental and operations staff who enable care.
Achieving that level of situation management is driving the movement toward what Gartner calls the real-time health system (RTHS). RTHS is not a technology but a paradigm in which real-time information informs clinical and operational decision making for a healthcare delivery organization (HDO). In the “Hype Cycle for Real-Time Health System Technologies, 2020” report, Gartner explains:
“The RTHS transforms the HDO into an enterprise that is aware, collaborative, and smart. The RTHS assimilates real-time operational intelligence to achieve business objectives.”
Realizing these aims depends upon a strategic, well-coordinated use of technology. RTHS-enabling technology ranges from patient portals to health system command centers. The specific needs of each organization will differ, but the goal is the same: using real-time information to enhance hospital operations at every level.
From situational awareness to hospital workflow orchestration
1. Gain situational awareness.
2. Leverage operational intelligence.
3. Orchestrate enhanced workflows.
Gain situational awareness: For healthcare technology, situational awareness means collecting and correlating data. Your hospital has a lot of information sources, but chances are they’re siloed or fragmented. An RTHS solution like a situation management platform connects those sources so you have a single, clear vantage point for understanding the big picture.
Leverage operational intelligence: Operational intelligence is created when real-time information is used to make critical decisions. Operational intelligence gives a healthcare organization an ingredient often missing in the quest for efficiency: agility. Whether your goal is streamlining critical care delivery, accelerating security response, or managing a patient surge, the ability to adapt quickly to a changing situation and to share new information instantly will make all the difference.
Orchestrate enhanced workflows: Enhanced workflow orchestration is the logical outcome of the combination of situational awareness and operational intelligence. First you understand, then you decide, and then you implement. In a health system, care coordination may be among the most obvious examples of a complex workflow that benefits from a big picture view and real-time data. Think of the resources and personnel mobilized when a possible stroke or STEMI case arises: dozens of staff members, a cascading flow of actions triggered by new information, the search for a post-op bed. However, workflow orchestration applies to processes throughout a healthcare organization: from ED throughput and day-to-day operations to and resource management and business continuity.
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The power of situation management technology
Situation management technology enables each of these steps, by providing the awareness, actionable intelligence, and workflow orchestration needed for the RTHS. Enterprise-wide situation management requires a wide set of capabilities. Some are as simple as mass notifications and alerts; others are as complex as a virtual command center. Add to that functions such as secure, HIPAA-compliant chat, interoperability with EHRs, automated process triggers and escalation, environmental monitoring, and hospital crisis/emergency management.
A situation management platform combines these capabilities in one solution, so information and communication naturally flow together, seamlessly, across your enterprise. A platform like LiveProcess Aware can meet every team member where they are, on the device they prefer, and unite them in coordinated action, based on the most current, relevant intelligence. Using situation management technology to optimize routine workflows and adapt quickly to disruptions allows a hospital to realize a structural efficiency that depends on well-designed systems rather than a workforce run ragged.
Enhance situational awareness and operational efficiency with situation management technology
According to Gartner, most RTHS-supporting technologies are in the early phases of adoption. In many cases, that’s because the technology is in the early stages of maturity, and healthcare organizations are waiting to see evidence of real-world benefits among the first adopters. Situation management technology is quickly moving past those early stages. For example, LiveProcess users have realized a wide range of benefits, including:
- Preventing the spread of COVID-19 through streamlined exposure and symptom tracking
- Reducing costs by eliminating multiple communication tools
Dynamically adjusting staffing to maintain nurse-patient ratios
- Efficiently tracking and reallocating resources across a healthcare coalition
Ease of implementation and minimal training requirements also make a situation management platform like LiveProcess Aware an attractive entry point for building the kind of “efficient, collaborative, and predictive” healthcare organizations envisioned in the report.
On our blog: Learn about real-time health systems.
Discover customer stories showing how hospitals and health systems achieve the real-world benefits of LiveProcess communication technology
Find out more about real-time enterprise-wide coordination using situation management technology.
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Terry Zysk, CEO of LiveProcess, has more than two decades of experience in leading organizations that provide innovative solutions to the healthcare industry.