How Hospitals Can Thrive in the Midst of Constant Change

by | Jul 30, 2020

Many healthcare organizations are experiencing dramatic fluctuations of patients due to COVID-19. As expected, there are ebbs and surges of COVID-19 patients. But there have been other business impacts as well, such as addressing the backlog of delayed elective and non-urgent procedures, and the patients’ reluctance to visit the ER with non-COVID-19 concerns. Nimble, efficient adaptation is critical both to meet care delivery needs and to limit financial loss.

This pandemic has taught us that health systems need to be better prepared to innovate and rapidly adapt in order to thrive. And to do that successfully, they need real-time situational awareness and close collaboration across clinical, operational, and business domains.

After nearly two decades in healthcare crisis and incident management, we’ve seen firsthand that coordination and awareness combined create the cornerstone for success. The insights that can be gained with real-time technology transforms how a health system responds to diverse events, whether that is an incoming stroke patient, a hurricane, a malfunctioning refrigeration unit or a long-term event such as a pandemic.

Writing for Gartner in Healthcare Provider CIOs: Overcome COVID-19 Challenges With Real-Time Health System Technology, Barry Runyon described the benefits of real-time technology this way: “A RTHS [real-time health system] will acquire and correlate situational awareness data and operational intelligence in real time and apply that insight to ever-changing circumstances surrounding the patient to improve care and operations.”*

Our new solution, LiveProcess Aware™, was designed to enable pervasive situational awareness, real-time operational intelligence, and mobile workforce collaboration capabilities organizations need on the path to real-time healthcare. Accessible from any device, Aware allows users to understand what’s going on at every moment and use that information to mitigate risk, transforming how health systems respond to diverse events occurring simultaneously.

We designed Aware to unite clinical, operational, and environmental teams in coordinated action. By harnessing the power of real-time information for both routine and crisis situation management, organizations can dynamically rebalance business and clinical operations while managing quality of care, safety, and financial risk.

But Aware is not limited to big, messy situations like the pandemic. It’s also ideal for time-sensitive routine events.

For example, one early adopter of Live Process Aware is using it to innovate and automate the hospital’s stroke workflows. With anywhere from 40 to 70 staff members engaged in stroke patient care and services, there are multiple patient handoffs and repeated sharing of patient information. Meanwhile, a patient’s status can change at any point in the process, requiring an update to relevant staff members. Using Aware can reduce lag and save precious time by getting the most up-to-date information to the right people at the same time across departments, expediting the care delivery process.

We know that seconds count for stroke treatment, but you may be surprised by how much:

  • A one-minute delay in treatment deducts an average of 4 days from patient lifetime.[i]
  • A one-hour delay for thrombectomy within the first six hours of symptom onset leads to the loss of seven or more months of disability-free life.[ii]
  • A one-hour delay for thrombectomy reduces the net monetary benefit by more than $63,500.[iii]

Even for a world-class Advanced Comprehensive Stroke Care Center, shaving minutes from time to treatment can make a dramatic difference in patient quality of life and the total cost of care. What’s more, expediting the transfer-to-treatment time increases the number of patients eligible for thrombectomy, in turn increasing hospital revenue and saving more patients.

In the past months, our health system customers have used LiveProcess to manage COVID-19-related staffing needs, from reallocating ICU nurses to tracking staff exposure. Automated notifications and surveys saved hundreds of hours of labor and accelerated the flow of information, so staff adjustments could be made in real time. Equally important, health systems were able to aggregate information across departments and facilities to gain high-level, centralized situational awareness for effective decisions that served the entire enterprise.

LiveProcess Aware is built for what healthcare needs now

LiveProcess Aware combines the capabilities of multiple healthcare solutions: crisis and emergency management, mass notification, and clinical communication and collaboration. As a result, Aware has the unique capacity to drive proactive, united, informed response to events that can have an impact on any part of or across your enterprise.

Key features include:

Our development team has worked hard on making sure this unprecedented solution has the functions and flexibility that let health systems innovate and thrive, in a package that is quick to implement and easy to learn.

To learn more about LiveProcess Aware, please visit

*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

i Busco, M. (2018, October 25). Any Delay in Stroke Thrombectomy Hurts Recovery, Ups Cost. Medscape.

ii Ibid

iii Ibid

terry-zysk-100x100Terry Zysk, CEO of LiveProcess, has more than two decades of experience in leading organizations that provide innovative solutions to the healthcare industry.