CMS Emergency Preparedness for Nursing Homes and Long-Term Care (LTC)

by | Sep 5, 2017

When the Centers for Medicare and Medicaid (CMS) adapted its emergency preparedness rule for long-term care (LTC) facilities including nursing homes, it made a few changes. Many skilled nursing facilities (SNFs) and other facilities under the LTC facility umbrella offer a high-level of care on a 24-hour basis, meaning that they have many of the same continuity-of-operations needs as a traditional hospital. Thus, for example, of 16 different types of healthcare facilities distinguished in the CMS emergency preparedness rule, only long-term care facilities share the hospital requirement to maintain emergency and standby power systems.

The unique responsibility of nursing homes and other long-term care facilities

CMS also noted a critical difference between long-term care facilities such as nursing homes, and hospitals: a LTC facility is the home of many patients, because of their length of stay. The facilities’ relationship with patients and their families is shaped by this unique circumstance, and as a result facilities have a special responsibility to their clients.

Therefore in the final rule, the CMS emergency preparedness requirements for long-term care facilities are the same as for hospitals except for one critical provision: LTC facilities such as nursing homes are required to track patients and on-duty staff during and after an emergency, whether they have sheltered in place or been evacuated to an alternate care site. The tracking needs to be documented in a way that is easily communicated, as appropriate, with each patient’s family, friends or other representatives, and with emergency response systems.

CMS emergency preparedness webinars for long-term care

Developing or adapting a communication plan for CMS compliance

Most LTC facilities such as nursing homes will already have emergency operation plans (EOP) and/or continuity of operation plans (COOP) in place, but many will not have a formal written communication plan containing the elements CMS requires.

[For more on developing a full communication plan that meets CMS regulations, see Communication Plan, Collaboration and Continuity: CMS Rule.]

Some key considerations specific to skilled nursing and other long-term care facilities are as follows:

Consider the information to be shared
In response to comments on the proposed rule, CMS made clear that long-term care facilities will have maximum flexibility to choose which information should be shared with the patient’s families or representatives, and on what timeline. That flexibility extends to both the emergency plan itself and the status of patients during or after a crisis that actuates the emergency plan. What’s essential is that LTC facilities such as nursing homes develop and maintain a method of their choosing to share the information.

Make information easy to update and share
The requirement for tracking patient location during and after an emergency has two aspects. First, patient location must be accurately tracked and readily updated as circumstances change. Second, that information must be accessible and easy to release to the appropriate recipients.

Leverage existing relationships or form new ones
Many long-term care facilities may already be part of a healthcare system. While that doesn’t obviate the need to develop a facility-specific emergency and communication plan, it can minimize some of the obstacles to ensuing smooth, speedy sharing of information. As the CMS deadline approaches, independent and system-based LTC facilities may also want to cast a wider net to discern the possibility of working within a community-based healthcare coalition. Sharing the effort of planning, writing and testing a strong emergency and communication plan that will work together can save lives, time and money.

There are four times as many nursing homes as hospitals

The number of skilled nursing and other LTC facilities in a given area should also factor in to emergency planning, starting with the risk assessment stage and at every other part of the planning process. In May 2017, Modern Healthcare reported that there are four times as many nursing homes as hospitals. Suppliers, hospitals, transportation vendors and emergency response agencies could easily become overwhelmed in a crisis, making planning for this risk, and collaborative testing and training, a crucial part of meeting the CMS regulations for emergency preparedness.

[For more on effective collaboration, see Planning for Collaboration: CMS Emergency Preparedness.]

Our solutions

With LiveProcess mobile software-as-a-service solutions, your long-term care organization can automate and simplify critical communications and coordination activities, every day. Your administrators and staff can have fast, flexible communication options to manage continuous changes in operational and patient needs, and keep residents aware and informed as emergent events unfold.

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Nursing homes and other long-term care facilities are a diverse group of organizations. These healthcare facilities provide varying levels of skilled nursing care to unique populations. Some facilities are part of large care delivery networks that will provide top-down guidance, and others may prefer to maintain independence. Regardless, all of these organizations will have to meet the November CMS deadline with a comprehensive communication plan in place.

You may be interested in these additional nursing home, skilled nursing and long-term care resources for emergency management:

This post is part of a series on compliance with the CMS emergency preparedness rule. If you’ve missed any part of the series, I encourage you to explore the following:

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terry-zysk-100x100Terry Zysk, CEO of LiveProcess, has more than two decades of experience in leading organizations that provide innovative solutions to the healthcare industry.