Leveraging Healthcare Communication Technology for Real-Time Care Coordination
The exact future of healthcare reform is uncertain, but the healthcare industry can count on one thing: patients and policymakers expect healthcare delivery organizations (HDOs) to provide high-quality care while containing costs. This means you have to continuously adapt to changing circumstances, eliminate wasted time and resources, and deliver precisely the care that’s needed at just the right time.
It’s all about connecting, communicating and collaborating – in real-time, across departmental silos. Gartner calls this Real Time Health Systems (RTHS). We prefer to call it agile healthcare.
“The RTHS uses information and communications technology to disrupt care delivery as we know it and reduce the time in which medical knowledge is shared, adopted and applied. It uses situational and operational intelligence to determine the need for change or intervention and, in doing so, it eliminates waste and latency, accelerates workflows and business processes, balances resources with demand and improves care quality.”
Sure, sounds good in theory, right?
Consider that healthcare delivery is essentially a vast network of interdependent workflows and processes through which a patient moves in both predictable and unpredictable ways, encountering many distinct areas of operation, facilities, and administrative and medical staff. From case management, care management, bed management, staff scheduling, housekeeping and environmental services, to transport, clinical engineering and supply chain, it’s a lot to orchestrate.
Unfortunately, traditional healthcare is disjointed and reliant on multiple processes and technologies that are often cumbersome to navigate and connect. This creates a domino effect of cascading delays. At every step of the way, from admission to discharge, there are delays. Waiting for a bed, transport, housekeeping, a physician consult, radiology … the list is endless.
To be an agile healthcare organization, you need a high level of situational awareness – a timely and accurate picture of the patient’s condition, of the available staff and resources on hand, and of the likely course of events. This awareness, in turn, enables you to respond promptly to changing circumstances and to proactively anticipate next steps.
In a focus group with Gartner, industry leaders agreed that agile real-time healthcare is the “model for the future healthcare delivery organization.” It “represents the transformation of the HDO into one that is more aware, collaborative and patient-centric.”[i]
The key to agile healthcare is coordinated, streamlined communication that optimizes operational intelligence in real time, ensuring that at every step of the way, medical and administrative staff have immediate access to relevant information that can be translated into appropriate and immediate action.
That’s where LiveProcess comes in. By sharing key messages with the right people instantly, on whatever device they prefer, and ensuring the message is delivered, acknowledged and tracked, LiveProcess provides the crucial component of agile healthcare: real-time situational awareness in the palm of your hand.
More blog posts about real-time healthcare
Clinical Communication & Collaboration Defined
As Gartner states in its 2016 Market Guide for Clinical Communication and Collaboration,
“CC&C platforms offer mobile messaging and collaborative capabilities directed at clinicians and care team members for the purpose of improving patient information sharing at the point of care and during transitions of care.
“CC&C platforms represent the convergence of conventional inpatient communications systems such as the PBX, VoIP, email and paging with more modern technologies associated with mobility and the cloud.
“CC&C systems are used to communicate and coordinate the activities of care team members in an effort to optimize:
- Care quality
- Care transitions
- Clinical workflows
- Patient experience
- Patient safety
- Patient throughput
- Response times” [ii]
ii Gartner, “Market Guide for Clinical Communication and Collaboration,” November 15, 2016, Barry Runyon