This post looks at the current environment for cyber attacks in hospitals and healthcare facilities, including: why hospitals are such a popular target for cybercriminals, how the impact of a cyber attack extends from patient care to building safety, and the current state of cyber attack readiness in healthcare. Cyber attack preparedness and emergency management is not only a healthcare IT issue — it also affects continuity of care and business operations.
Even during a hospital emergency preparedness drill, seeing a mass notification of an active shooter can raise goosebumps. When the Jesse Brown VA Medical Center in Chicago faced an active shooter crisis, they took quick steps to protect staff and patients. Using LiveProcess, the hospital sent an active shooter notification to more than 3,500 employees instantly, with instructions to take cover. This is almost a best-case scenario for an active shooter event: no casualties, quick dissemination of information, and a swift resolution.
When this U.S. hospital was hit by a ransomware attack, they were prepared with the LiveProcess emergency management system already in place. LiveProcess remained fully functional and accessible, even when other systems failed.
Take this short self-assessment to identify the next steps you need to take to achieve best practices for hospital emergency preparedness, including compliance with the CMS Emergency Preparedness Rule. Receive your results and resources you can use based on your current level of emergency preparedness.
Learn about the specific requirements and exceptions for home health emergency preparedness. Home health agencies are expected to be compliant with the CMS emergency preparedness rule. As home health care agencies address these specific challenges in emergency preparedness planning, it will help to remember that the following three Cs are the drivers behind the CMS requirements: communication, continuity, and collaboration.
Now is a good time for healthcare organizations to re-assess compliance with the Centers for Medicare and Medicaid (CMS) emergency preparedness final rule. Learn about the four core elements for healthcare emergency preparedness and the focus on continuity of continuity of operations and community collaboration.
Learn about how regional coalitions help healthcare facilities comply with CMS emergency preparedness regulations. Disasters that cross regional boundaries were a primary driver for updates to the CMS emergency preparedness rule. As part of its initial statement of purpose, widespread natural and manmade disasters — ranging from hurricanes and flooding to flu pandemics and terrorist attacks — challenge the ability of communities to maintain continuity of healthcare services.
Updates to the CMS emergency preparedness final rule have been under discussion since it went into effect in September 2016. On February 1, 2019, CMS released an update to the emergency preparedness rule. This update went into effect immediately. Other proposed changes remain works in progress. Here are some of the key changes, effective and proposed, that may affect your healthcare delivery organization.
Emergency preparedness training and testing of your emergency plans is a crucial part of the CMS emergency preparedness rule. Emergency management plans that seem great on paper can fall apart in practice. Drills and exercises prepare your staff for a disaster and give your organization’s leadership the opportunity to find problems in a low-stakes setting. Learn about CMS’s requirements in this post.
Learn about the four vital pieces in the communication plan required for CMS emergency preparedness rule compliance. Ensuring continuity of healthcare services in a disaster and having a common framework for collaborative emergency response require hospitals and other healthcare facilities to have an emergency communication plan. Of all the elements of the CMS emergency preparedness rule, the communication plan may be the most important – and the most difficult.
Learn what policies and procedures you need to comply with the CMS emergency preparedness rule, which requires hospitals to cover six critical factors in policies and procedures. Your healthcare facility will need to regularly review and update your documented emergencies plans — such as an Emergency Operations Plan (EOP) or Continuity of Operations Plan (COOP) — with up-to-date policies and procedures to maintain compliance with the CMS emergency preparedness rule.
Learn about all-hazards risk assessment. A fundamental requirements of the CMS emergency preparedness rule is the approach to risk assessment. An all-hazards approach is an integrated approach to emergency preparedness planning that focuses on capacities and capabilities that are critical to preparedness for a full spectrum of emergencies or disasters. This post continues our guidance on CMS emergency preparedness compliance.
The date is set and the clock is ticking. Healthcare providers participating in Centers for Medicare and Medicaid Services (CMS) plans must implement all emergency preparedness regulations stipulated in the CMS emergency preparedness rule by Nov. 16. This is the first in a series of blog posts examining the specific emergency preparedness compliance required by CMS.
The date is set and the clock is ticking. Healthcare providers participating in Centers for Medicare and Medicaid Services (CMS) plans must implement all emergency preparedness regulations stipulated in the CMS emergency preparedness rule by Nov. 15.
The season for hurricanes, wildfires approaches. As you develop your severe weather emergency preparedness capabilities, consider these eight hospital emergency planning tips.
Inefficient care coordination is one of the biggest complaints reported by both healthcare providers and patients. Finding solutions to this problem starts with identifying where the status quo is falling short. In this post, we dig into complex clinical workflows and the key reasons why they generate stress, slowdowns, and patient dissatisfaction. Then we look at how healthcare team communication technology can help.
Care coordination in long-term care facilities is growing more complex. Learn how healthcare team communication needs to evolve to meet the challenges that arise from patients in long-term care facilities living longer with more chronic conditions.
Learn how situational awareness applies to hospital operations every day. When healthcare leaders talk about improving processes for better, more responsive care delivery, situational awareness is a key concept. Shared situational awareness mobilizes a swift and appropriate response across departments. Each member of the healthcare team can take the right action independently, without waiting for a meeting or phone call.
Nurse burnout prevention solutions depend on achievable actions, good communication and making the best use of a small amount of time. The beauty of these three principles is how they underscore that building resilience and reducing nurse burnout are achievable goals. No major overhauls are needed: enhancements to the services, resources and processes already in place can pay big dividends.
When hospitals adopt new healthcare team communication technology, they intend that the technology will help clinicians and staff meet care delivery goals. Why do some communication tools meet with clinician resistance—and how can that change? Learn five key factors that increase technology adoption while improving care coordination and clinical workflows.
When hospitals create and train on an emergency management plan for workplace violence in healthcare, staff are better able to carry out their responsibilities even in the midst of fear and chaos. This emergency management checklist for workplace violence can help your hospital prepare and respond more effectively, so all personnel can keep moving forward in an effort to reduce the risk to patients and staff.
In this infographic, learn how hospitals and healthcare facilities handle the challenge of reducing nurse burnout and building a workplace that supports nurse resilience. During the webinar Build Resilience and Reduce Nurse Burnout, we asked nurse burnout at the attendees’ facilities: how they assess nurse burnout, what are their primary nursing concerns, how they address nurse safety, and how they combat feelings of isolation among nurses.
See how long-term care providers rate their readiness to comply with the CMS emergency preparedness rule and a CMS survey. Compare your facility and learn where lie your opportunities for improvement.
A Real-Time Health System (RTHS) is the result of a business IT strategy that prioritizes the adoption of technologies aligned with specific goals and performance metrics. The possibilities described in this post are tangible and achievable. Demonstrating the link between clinical communication and collaboration technology and enterprise goals makes a compelling business case.
Should nurses be using smartphones at work as nurse communication tools? Learn the advantages of using a smartphone as part of a hospital communication system and nurse communication tool to improve nursing job satisfaction, healthcare efficiency, and collaboration while reducing nurse burnout.
Frontline nurses report feeling isolated in a crowd due to new care protocols, heavy workloads, hospital design, and new technology. As an advocate for the power of healthcare team communication technology to improve care workflow and patient care, I believe users can and should experience technology as a clear net positive. Learn best practices for the use of healthcare communication technology in hospitals.
Nurse staffing is a perennial issue for hospital leadership. If it were merely an issue of nurse-to-patient ratios, the problem might be easier to solve. Nurse workload is only part of the story. This post looks at how to address the emotional aspects driving nurses’ stress over staffing levels.
Workers in health care settings are four times more likely to be victimized than workers in private industry. Because stress drives nursing burnout, healthcare leaders must address factors that cause worry and fear, not just busyness. Learn about actions you can take to reduce the stress of nurses caused by concerns about workplace violence and safety.
The Nursing Executive Center has identified four ways in which healthcare organizations can help build a work environment in which nurses have the time and tools to do their work professionally, at a high standard, with less stress. While healthcare leadership cannot change the kinds of stresses nurses and other care providers face, you can implement healthcare communication technology to give your staff the tools they need to reduce the time they spend frantically running around every day (FRED).
Hospital noise has a long history. “All hurry and bustle is peculiarly painful to the sick.” As you might expect, patients who experience noisy hospital environments and sleep disruption have lower satisfaction. In this blog post, learn why quieter hospitals promote staff and patient well-being. Minimize overhead codes and alarms to reduce noise and improve message delivery and response time.
From Gartner’s February 2018 Market Guide for Crisis/Emergency Management Platforms (C/EMP), I identified six takeaways that I feel are especially meaningful for healthcare organizations. Specifically, here’s what I recommend you do to help ensure your staff is ready and able to use your emergency management platform in a crisis.
Interdisciplinary healthcare teams have a primary role in improving communication in hospitals, long-term care facilities and other healthcare delivery organizations (HDO), when provided with effective communication and collaboration tools. The EHR is not the solution, so find out in this post about collaborative communication technology for healthcare.
When not providing direct care to patients, many nursing tasks are administrative: communicating information to other healthcare team members, locating resources and supplies, and responding to calls and pages. Learn 3 ways clinical communication and collaboration technology, such as a healthcare team communication tool, can play a substantial role in providing support to nurses.
US hospitals lack collaborative competency and disaster resilience for large-scale emergency preparedness, says a two-year hospital emergency preparedness analysis by Johns Hopkins Center for Health Security. Read this blog post to learn about collaboration and the Framework for Healthcare Disaster Resilience.
Learn how you can keep staffing levels up despite unplanned absences, support an aging workforce, stay accountable to residents and their families, and retain high-quality employees with clinical communication and collaboration solutions.
Routine labor around communication has been reduced or eliminated at Methodist Health System, Learn about the clinical communication and collaboration solution implemented for day-to-day communication and health system emergency preparedness.
Three communication challenges and solutions specific to skilled nursing and long-term care nursing homes to improve staff and residents’ well-being.
See how healthcare transformation through real-time technologies can free nurses and other care providers from tedious, repetitive tasks, for more focus on patients. “Toil often falls into a few broad categories, such as care team communication, locating people and things, responding to incidents, and patient documentation,” according to Gartner.
This composite account reflects actual events in hospitals affected by Hurricane Harvey, and the measures they took to ensure safety and appropriate care.
Sheltering in place, planning for power, and collaborating with community partners are all part of CMS emergency preparedness compliance for long-term care facilities. Learn about the four vital pieces in the communication plan required for CMS emergency preparedness compliance. As a healthcare facility, CMS requires you to prepare for the problems you can anticipate and develop emergency preparedness plans to mitigate the damage.
Find out about the CMS emergency preparedness rule for long-term (LTC) facilities, including nursing homes, skilled nursing facilities, continuing care retirement communities (CCRC) and more. A LTC facility is the home of many patients, because of their long length of stay. The facilities’ relationship with patients and their families is shaped by this unique circumstance, and as a result, the CMS emergency preparedness rule has an extra requirement for LTC facilities. Get the details in this post.
In hospital settings, communication and information exchange is handled by a patchwork of systems and devices such as nurse call, overhead announcements, telephones, pagers, and more. Imagine a nurse reaching a physician for a consult on the first try – nearly every time. That’s the power of real-time healthcare communication.
Plan ahead for collaboration with other organizations during disaster response. When CMS drafted its emergency preparedness regulations, it sought to address a “patchwork of federal, state, and local laws and guidelines.” The CMS emergency preparedness rule helps put all healthcare facilities on the same page to more easily coordinate communication, resources, shelter and services.
Changing circumstances in a healthcare delivery organization require real-time situational awareness across departments. At LiveProcess we call this agile healthcare. Learn about what it means to be an agile healthcare organization and the crucial component needed to achieve it.
What is your hospital’s level of emergency preparedness for the hazards most likely to occur in your community? Hospitals are required to conduct a hazard vulnerability assessment (HVA) and review it at least annually. The likelihood of each threat can help you to prioritize emergency planning, mitigation, response and recovery.
You may be feeling overwhelmed by the CMS emergency preparedness rule for Medicare and Medicaid Participating Providers and Suppliers. Preparation for successful hospital emergency management is complicated — but manageable. Learn about the three parts of a comprehensive emergency management plan and the four key steps.
Emergency Department Throughput: Mobile Technology for Effective Care Team Communication in Healthcare
As a healthcare technologist I’ve noticed that the common element of success is the ability to get the right resources (nurses, doctors, specialists, staff) to see the patient quickly – in other words, collaborate and communicate efficiently. And of course I think of technology to do that, and even more specifically mobile technology that goes with you where you go and fits your hospital’s processes/workflows.;