One Touch Gets It Done

eLearning: Administrator Intro to LiveProcess

Intended for: Administrators
Duration: 60 minutes

Topics:

• Contact Management overview
• Intro to communications
• Codes and notifications
• Event Log overview
• Emergency management tools overview

eLearning: Contact Group Management & Automated Contact Self Maintenance (ACSM)

Length: 60 minutes

Contact group management topics:

• Building groups (automated & manual)
• Editing groups
• Administration of the Automated Contact Self Maintenance (ACSM) feature to keep your contacts’ records up to date.

Automated contact self-maintenance topics:

• ACSM Settings
• Managing auto-maintained contacts
• ACSM best practices

eLearning: Event Log Management Best Practices & After-Action Reporting

Intended for: Users who will be managing the Event Log
Duration: 60 minutes

This session will discuss best practices of Event Log use during a pandemic, including:

• Maintain situational awareness for supply chain issues across your health spectrum
• Personnel Resource Management
• Share information at all levels: departmental, system-wide, affiliates, community partners and regional coordination
• Incident Command System (ICS) editing
• Communications from within the Event Log
• After-action reporting (AAR) for your pandemic event

eLearning: Communications & Surveys

Length: 60 minutes

Communication topics:

• Best practices for LiveProcess notification delivery to help avoid message fatigue and make the most of your notification units
• Group building and dynamics
• Sending notifications inside and outside of the Event Log

Survey topics:

• Developing a survey
• How to build and reuse questions
• Assignments
• Initiating the survey
• Reading the results

eLearning: Event Log Usage

Intended for: Users who will be participating by posting into the Event Log
Duration: 60 minutes

• Event Log overview
• Posting & Responding, including Resource Requests and tasks
• Attaching documents to a post
• Communications from within the Event Log
• Understanding Sidebars