LiveProcess is committed to exceeding our customers’ expectations. That is why we offer a wide range of service and support options that are designed to fit different organizations and budgets. These multiple layers of service are available to help our customers to succeed.
With LiveProcess, you'll benefit from experienced trainers introducing the full platform and all functionality via both onsite and online training. In fact, we deliver instruction as part of our standard implementation process, which includes:
- Four hours of training
- Full platform online training provided once weekly via Webex and telephone
- Module-specific online training provided up to four hours monthly via Webex and phone
We also offer special packages that deliver supplemental services, including unlimited phone support, access to online training modules, use of the proprietary LiveProcess instant messaging tool, LiveChat, unlimited use of the LiveProcess Answerbase, and more.
Plus, a wide range of additional support options can be provided upon request, including:
- Customized Training Classes: We deliver training tailored to meet your specific requirements -- onsite or online. We can even support video conference training.
- Custom Data Load: Let us take the raw data from your legacy systems and incorporate it into your Facility’s LiveProcess account.
- Field Support: LiveProcess field representatives can be available for special events, drills, meetings or other hospital-specific needs.
Whether it's our online Answerbase, knowledgeable and friendly customer service representatives, or high-priority 24x7 availability, you can be sure you'll always find the LiveProcess answers you need -- when you need them.
At LiveProcess, we are continually innovating and improving our platform to meet our clients’ changing needs. For more information regarding support services and the options that are right for your organization, or to share your suggestions and ideas, please feel free to contact our Customer Support team at:
- Phone: (973) 571-2500