LiveProcess provides unparalleled service and support to ensure its platform is at peak performance and our customers' needs are always met.
LiveProcess Critical Support is always available in the event of an emergency. Technicians are on call 24/7, 365 days a year.
LiveProcess Customer Support is available Monday-Friday from 9 a.m. to 6 p.m. eastern time.
LiveProcess Telephone Support can be reached at (973) 571-2500. To quickly reach the Customer Support phone menu, choose option 3. You will then be prompted to select option 1 for critical support or option 2 for all other support requests. If you select option 1 for critical support a support representative is immediately paged and your message will be returned in 10 minutes or less.
LiveProcess Email Support is available at
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Monday-Friday from 9 a.m. to 6 p.m. eastern time. After-hours submissions will receive a response by the next business day.
LiveProcess LiveSupport is available to customers to chat live with a support representative Monday-Friday from 9 a.m. to 6 p.m. eastern time. Access LiveSupport in your LiveProcess platform under the Support link.
LiveProcess User Guides and AnswerBase provide a wealth of answers and resources for many issues as they arise, including quick start guides and video learning modules. All are available through the LiveProcess platform after login.
Whether its our online Answerbase, knowledgeable and friendly customer service representatives or high-priority 365/24/7 availability, you can be sure you'll always find the LiveProcess answers you need—when you need them.
More LiveProcess Services:
Services Overview
Training and Implementation
Contact LiveProcess for more information.
are responsible for all phases of incident management, exercises and drills, compliance and reporting and daily program management for their facility.
are accountable for all facility operations, including risk management oversight and ensuring they are in compliance with Joint Commission and other standards.
are charged with planning, conducting and maintaining regional emergency readiness, response and recovery plans, ensuring integration with overall county and state plans.
oversee their facility's critical information infrastructure, including data integrity and security and internal/external communications.
Children’s Medical Center in Dallas, Texas implemented LiveProcess just weeks before Hurricanes Ike and Gustav slammed the state. Learn how LiveProcess helped Children’s during these disaster events.
Learn how LiveProcess can help you plan for and respond to H1N1 flu including managing patient surge, bed and resource tracking, and real-time communications and After Action Reporting.