Customer Service and Support


If you are a current LiveProcess subscriber and need product assistance, you can reach our Customer Support team via whichever method is most convenient for you.

Method Contact Details Hours of Operation

Telephone

(973) 571-2500, option 3

Monday-Friday
9 a.m. to 6 p.m. Eastern Time

Telephone - Urgent

(973) 571-2500, option 1

24x7
You will receive a reply within 10 minutes

Email

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Monday-Friday
9 a.m. to 6 p.m. Eastern Time

After-hours submissions will get a response by the next business day

Online Chat

Login to LiveProcess and navigate to the Help area

Select “Live Support”

Monday-Friday
9 a.m. to 6 p.m. Eastern Time

Online Help

Login to LiveProcess and navigate to the Help area

Multiple resources available

24x7

 

Chat With LiveProcess

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AHA Endorsement

LiveProcess emergency preparedness and emergency management solutions have the exclusive endorsement of the American Hospital Association (AHA).

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