POSITION: Emergency Management Analyst - System Engineer
LOCATION: Dallas, TX
REPORTS TO: Manager of System Engineers

LiveProcess was established in the wake of 9/11 and the worldwide SARS outbreak in response to widespread recognition that healthcare needed a better way to plan and respond to disasters. In 2004, LiveProcess launched its centralized Web-based disaster preparation and response platform – the first system of its kind for healthcare – to help healthcare organizations prepare for and respond to both large- and small-scale emergencies and disasters. Today, it is the leader in emergency response for hospitals. The LiveProcess platform is used by hundreds of hospitals across the country, and the American Hospital Association has exclusively endorsed LiveProcess as the choice for disaster readiness and incident command solutions for its more than 5,000 member hospitals.

LiveProcess is looking for a system engineer who has a track record of working with a sales team and succeeding.

We provide a base salary; full benefits package, as well as a bonus structure. The successful candidate's compensation will reflect the effort and skill level of that individual.

Position Responsibilities:

• Perform as an emergency management industry processes flow specialist, assisting with development of exercise scenarios/documents, and providing input based upon industry needs for software and technology
• Maintain expert knowledge of all LiveProcess products and services
• Effectively demonstrate our solutions with a consultative approach. This includes understanding the customer’s existing Emergency Management software systems, and Emergency Management Processes
• Maintain a working knowledge of competitors’ products and services and of emerging trends in the emergency management and compliance software industry as a whole
• Research and analyze customer needs, market changes to provide product development with enhancement proposals for application of LiveProcess product and services.
• Provide analytical assistance with the Emergency Management processes and technical aspects of sales proposals and request for proposals (RFPs)
• Help Sales team to develop market strategies that result in revenues and organizational success
• In conjunction with sales team, develop and deliver sales presentations
• Provide analytical input to development of new products, modification of existing products and termination of ineffective products
• Develop and maintain communications with all levels of staff and customers, ranging from line managers to corporate presidents
• Assist Sales Team to meet established sales goals
• Using a consultative style, advise customer on how to best utilize and apply LiveProcess products and look for opportunities to increase our solutions value
• Function as an Implementation Project Manager for new client installations, including  training for new clients
• Manage technical relationships between the company and reseller/distributors if/when appropriate
• Evaluate, train and support resellers/distributors to sell and support the company’s products, field all pre-sales technical issues, and direct customer interaction for the entire life cycle of a sale
• Assist clients with feasibility studies, integration of data and other existing hospital or government systems, systems requirements and specifications
• Perform new product testing and assist in field beta trials

• Strong work ethic, and high integrity
• Experience working with Emergency Management principles (Prepare, Respond, Recover, Incident Command Structures, Hazard Vulnerability Analysis, Compliance)
• Experience working with hospital personnel and situations preferred
• Well developed analytical skills in process flow, improvement and system review
• Demonstrated ability to effectively handle multiple high priority projects
• Proven, effective written and verbal skills
• Willingness to travel 50% or more and be part of a start-up team. Attitude to help the team to do what it needs to succeed is important
• Ability to provide technical writing responses and formal documentation in a written and graphic format
• Excellent analytical, diagnostic and problem-solving skills
• Public speaking and presentation abilities, with a focus on presenting/demonstrating  technical information to those with a non-technical background
• Must have excellent active listening skills
• Must be able to discuss software technologies with a view to demonstrating their usefulness to current and potential customers
• Work effectively across cross-functional lines, in coordination with others involved in marketing, sales, logistics, technical services
• Demonstrated ability to work independently and partner effectively within and outside your immediate team to achieve desired business results
• Experience using web-based training software, for example WebEx, preferred
• Proven experience with project management concepts and principles preferred

Computer Ability:

• Exposure to Web-based applications
• PC proficiency – Microsoft XP, Microsoft Office and Excel
• General understanding of Database systems

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